Customer Feedback

“hello, I recently purchased your product AAC125HPCWL. I needed further info and guidance on the product itself and also installation and adaptation of it. I spoke to and emailed many times speaking to both Kristianne and Sarah. I would just like to say on all ocasions I found both of them very knowledgeable, helpful, polite and responsive with all queries. They each helped me choose the right product for my requirements and also offered sound advice and support. I find this is quite unique having needed to deal with many suppliers of late. 10 out of 10 on all counts to both of them!! thank you”  Jose [By email]

“I want to compliment one of your Staff Members – I rang and was speaking to Amanda in relation to my query. I have to compliment her on the excellent service she gave and I would appreciate if you could pass my compliments up the line in relation to her.” [By email]

“Happily been specifying Rytons for years as always find you guys the most helpful and knowledgeable !” Ian Sullivan Architecture, Swindon

“From time to time things go wrong and in such situations the measure of success is how companies/individuals respond. Without exception, every person that I have spoken to at Rytons, not just today in trying to unravel this but from the time that I placed the order, has been utterly professional and clearly has customer care high on their agenda . Many others could learn from you .” [By email]

“The purpose for this email is the say how professional your company has acted throughout the entire transaction; you provided me excellent advice about your product and advised me that I would receive it the next day – I did request a refund – that too was granted without any quibble, and to cap it all you also sent me a Credit Note – all very impressive (you would not believe how many companies forget these basic principles). My role as a Facilities Manage is to manage properties in the South East and currently I am managing the Royal Exchange, I liaise with a variety of contractors and supplier on a daily basis, if all were as professional, courteous, does-exactly-as-it-says-on- the-tin then my world of property management would be a better place to live in! Thank you once again. Very best regards.” Rodney Welch BSc (Hons) FM, Senior Building Manager, EMEA Property Management

“Just installed a Rytons AirCore 125mm for my stove, delighted with it, very discreet fitting blends in really well with my decor.  Very effective exterior cowl, also looks a lot better than previous old metal grill.  Simple to fit although hole was there.  Overall very satisfactory.”  Kevin Doyle via Facebook

“This product is absolutely excellent.  Having to install ventilation has always been a deterrent to consumers who are installing a large wood burner or a flueless fire, this innovation to the air vent removes all those negatives.”  Steve Barson, Managing Director, Burley Appliances Ltd

“We wanted to install a hole in the wall gas fire in our lounge but realised that, for the fire we wanted, a permanent air vent with an effective open area of 100cm² is required.  We immediately thought ‘hole in the wall = draughts’ so called the fire manufacturer for guidance.  All they could do was tell us the vent should be in the room and offered no practical help or direction in the best way to achieve this.  By chance we came across Rytons website and on speaking to their technical department it was a completely different story.  They could not have been more helpful in assuring us that their LookRyt® vent could achieve what we needed and it would be no more invasive than having trickle vents in a double glazed window.  The need for a vent almost put us off choosing the fire we wanted but we are now more confident it’s still the one to go for.”  Julie Barker

“I am writing as a customer of Rytons just to let you know what good customer service there is via your direct telephone line.  We (Liz Allen) and myself have dealt with Karyn, David and Rebecca by phone and each has been very helpful and patient explaining perhaps what was obvious.  Consequently we have placed an order with Rytons.  It is refreshing to be able to talk to someone (rather than just a website) who knows what they are talking about and is helpful.”  Richard Bullen

“The team in Rytons sales office really know what they’re doing.  I’m kept up to date on prices and special offers and I know when my orders are due for dispatch.  They are always approachable and open to negotiation.”  Max McAlpine, Manager, W K L Building Supplies, Alton, Hants

“Many thanks for the product samples you supplied.  I was very pleased with the quick response and am also impressed that Rytons have included the equivalent air calculation both in the brochure and on the product packaging.  This is a great help to the installer and the information will be pointed out to candidates when undergoing HETAS training at our renewable energy centre.”  Gregory Brown, Manager, GASTEC at CRE

“I feel that I must take the time to thank you for your first class customer service.  Not only did David [sales team member] ring me back in a timely fashion, but he also provided me with the small product that I required.  David firstly went out of his way to find a local stockist for me in the Southend area where I live.  He was unable to find a local stockist and instead managed to find the product that I require and popped this in the post to me.  Given the opportunity I will whole heartedly recommended your Company to anyone who cares to listen.  Thanks for making my day.”  Andy Potter

“We have recently re-developed our training facilities to incorporate the practical side of the new HETAS solid fuel training courses.  Courses are now being completed within the new training facility with Rytons products being demonstrated on the courses.  A selection of Rytons air vents have been used for the training room to allow delegates to see different examples of the range of air vent available and how to identify the suitability of products for heat producing appliances.  Seeing the products installed allows the delegates to see exactly how Rytons air vents are used and with the product selection guide provided by Rytons allows them to check the equivalent air and suitability of the products.”  Paul Brimble, Windhager UK